SonicWall 01-SSC-4309 STANDARD SUPPORT FOR NSA 3600 2YR-SonicWall Standard Support Designed for customers who need advanced technical support and the additional benefits of on-going software and firmwar

01-SSC-4309 - STANDARD SUPPORT FOR NSA 3600 2YR-SonicWall Standard Support Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWall Standard Support is available in 1, 2 and 3 Year agreements that include: Telephone/Web-based Support - for basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)* Software/Firmware Updates- for all software and firmware updates and upgrades Hardware Replacement - Advance Exchange for replacement of defective hardware Support Tools - access to SonicWall’s electronic support tools *8:00 am - 5:00 pm local time is defined as follows: In North America: 8:00 am - 5:00 pm Mountain Standard Time (MST) In Latin America: 8:00 am - 5:00 pm Local Standard Time in the country where the product is deployed In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1 In Asia Pacific: 8:00 am - 5:00 pm Local Standard Time in the country